Whether it’s a big sector or a small business, a virtual office phone system is an important factor to manage everything. If you are a small business owner, you have to use this system every day. Choosing the right provider can give you so many advantages.
In this case, we have to mention Aircall, an excellent integrated business phone system provider. But, what makes this company better than others? If you have the same question, we are here to decode everything.
What is a Business Phone System?
By reading this article, you can understand a business phone system isn’t a simple cell phone. Simply put, it’s a telephony solution that helps your team to receive inbound and unbound business calls. However, some companies provide excellent features along with the phone system.
Top Features of a Business Phone System
If you want to choose a business phone system for your company, you have to consider some factors. In this case, make sure the system has some crucial features which we are sharing in the following section:
Call Forwarding: If you are not working from the desk all the time, call forwarding can be the best feature to manage your business. This software will add your or your colleague’s numbers within a few seconds.
Call Routing: It’s nearly impossible to answer all calls while running a small business. In this case, the call routing feature can help you out. This feature will transfer calls to the right person.
Cloud-based Capabilities: The cloud phone system is essential to handle a small business. When your business phone system has this feature, you can make calls from anywhere.
Aircall — The Best Business Phone System Provider
Yes, Aircall is one of the best business cloud phone system providers at this moment. This platform is designed for support and sales teams. The entire cloud-based communication platform is easy-to-use, reliable, and integrated with all business tools including Intercom, Gong, HubSpot, and more.
As per the official website, Aircall expanded the business globally with over 800 employees in 40 countries. The company has achieved a lot of things in the past few years. Right now, Aircall has offices in different cities including New York, Madrid, Sydney, Tel Aviv, Berlin, and more.
Why Should You Choose Aircall?
As you can see, Aircall is the market leader at this moment. However, there are some unique factors that made Aircall better than its competitors. In the following section, we will share why should you choose this company over others. Let’s find out:
Excellent Features
One of the top reasons to choose Aircall over other companies is it provides some advanced features. Let’s find out the top features of this communication platform:
Phone System Features:
- Toll-free numbers
- International numbers
- Call conference solution
- Business hours
- Voicemail
- Call routing
- Interactive voice response
- Blocklist numbers
- SMS business text
Collaboration:
- Warm transfer
- Shared contacts
- Shared call inbox
- Call commenting & assignment
Call Center Features:
- Real-time modifications
- Call queuing
- Ring groups
- Pararall calls
- Unlimited concurrent calls
- Queue callback
- Time-based routing
- Call recording
- Pause-resume recording
Productivity:
- Call transcription
- Desktop notifications
- Ring on speakers
- Forward-to-phone
- Custom filters
- After-call work
- Power dialer
- Business phone app
Analytics:
- Call center analytics
- Activity feed
- Call monitoring software
- Call whispering
Reliability
As Aircall is one of the most popular business phone system providers right now. Plus, there are some next-level features that can improve your business. The company is quite reputed when it comes to reliability.
Affordable
Another top reason to choose Aircall over other companies is it provides affordable packages. The ‘Essential’ package is available at $90 and the ‘Professional’ package is available at $150. If you want to customize the package, reach out to the team to get a quote. Both paid plans come with a free trial.
Conclusion
Now, you have a clear view of Aircall. Even though there are so many companies available in the market, if you want advanced service, this is the best one at this moment. We have shared crucial information in this review. Still, if you want to know more, visit the official website.
Meta Description:
Experience something extraordinary and skyrocket your small business with the best integrated phone system. Tie up with Aircall to provide a next-level experience to your support and sales team.
Sharon Howe is a creative person with diverse talents. She writes engaging articles for WonderWorldSpace.com, where she works as a content writer. Writing allows Sharon to inform and captivate readers. Additionally, Sharon pursues music as a hobby, which allows her to showcase her artistic abilities in another creative area.